No Software Or Download Required!DynamiChat is entirely web based meaning you and your visitors do not have to download any software and thus more likely to chat with you!
Can Be Used From Any Computer!With a computer and an internet connection you can monitor and chat with your visitors! This is great for any out of the office operators you may have!
Proactive Chat InvitationInvite your visitors to chat and proactively provide support. Pull hot clients and increase sales!
Visitor TrackingTrack your website's visitors in realtime! Know who's on your site, where they are at, and for how long.
Unlimited Departments & Operators!Set as many departments and operators as your company needs! There is no additional license per operator like other products!
Automatic Transcript StorageSet DynamiChat to save all your chat sessions for later review!
Support Chat Requests & Sessions At The Same Time!Your representatives can hold on-line chats with multiple users at the same time.
Custom InvitationsHave your operators prompt visitors with custom messages relating to which section of your site the visitor is on!
Pop-Up Blocker FriendlyDynamiChat is pop-up blocker friendly and will not be blocked by most 3rd party applications!
Hidden DepartmentsHave hidden departments that are only accessible to your representatives. You can use these departments for high end support issues and have the frontline support department filter the requests and pass the important requests to the hidden department
Automatic ReconnectYour live monitor can detect if the connection gets lost and attempt to reconnect so that you do not lose any potential customers
Country LookupsDynamiChat can automatically display where your visitor is located
Past Conversation ReviewsYour operators can review all chats that the visitor has had in the past. This is especially handy when a chat is transferred and the new operator needs previous information that has been supplied
E-Mail Signature OptionYou can embed the live support button on your outgoing emails and users can request a chat with your operators straight from their email!
Instant Messenger For OperatorsA built in pager system for operators to send quick messages to other online operators even if they are having a converstaion with a visitor!
Auto-EngageDynamiChat can send an auto invite if the visitor spends a predefined time on your website. For example, if a visitor spends 1 minute on your website, DynamiChat will automatically proactively invite them to chat with an operator
Automatic Linking of URLsDuring a chat session, DynamiChat will automatically convert any typed URL or email address to a clickable link
Transfer Calls To Other Departments / OperatorsAny operator can transfer a chat directly to an operator or to a specific department with just a click!
Visitor Data CaptureYour visitor's IP address, browser, operating system, and information on past requests are all available to the operator handling that chat
Specific Support ButtonsSet different buttons on your website that give the status of a particular department or specific operator and have that button directly page that person!
Session Time StatisticsGenerate complete reports about the total and average session times for your operators and departments
IP FilterBlock any undesired requests by using the built in IP blocking system
Automatic Purging of Chat TranscriptsSet the system to remove old session transcripts to keep your database running efficently
Busy Request ReportsGet immediate information on requests that were not accepted and who declined the call
Push PagesSend your visitors directly to the page they were looking for
Sound Alerts & NotificationsDynamiChat can ply sound alerts to notify you when a visitor is requesting a chat. As long as you have headphones or speakers your computer will ring like a telephone!
Canned ResponsesAdd any number of automated replies. This makes it easy to use reptitive replies. Just click that reply in the box and hit send!
Live MonitorThis web-based monitor will let you check for visitors requesting a call and let you see visitors on your page, live!
Request BalancingDynamiChat automatically balances your requests and will distribute them to your operators who are online. You can even set how many requests operators can handle
E-Mail TranscriptUsers have the option of emailing the transcript of the session to themselves
Printable TranscriptsUsers can get a printable version of the chat transcript easily
Leave A MessageIf a visitor cannot reach an operator, whether all are offline or busy, DynamiChat will prompt them to leave a message and email you the message!
Option To Rate SessionYour customers can rate the support session at any time during the chat to give immediate feedback on your operators!
Stats & ReportsGraphic charts and reports let you see how many requests per day, requests per department, and more!
Spell CheckingYour represenatatives have a spell check feature to make sure all responses are correct and professional!